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Trauma-Informed Service Delivery: An Organizational Approach

  • U of M School of Social Work 1080 South University Avenue Ann Arbor, MI, 48109 United States (map)

Course Description:

Organizations that deliver direct or indirect support and services to the general population have emerged to attempt to be traumainformed by making a commitment to change the culture of their organization. SAMHSA shares four areas that organizations that are committed to being trauma informed: realize the impact and recovery of trauma, recognize the signs and symptoms of someone impacted by trauma, respond to needs with policy, procedural and practice changes, and resist re-traumatizing actions and behaviors. Adopting a trauma-informed approach within an organization is beneficial to recipients of services as well as the staff, volunteers and partners of the entity.

Developing a trauma-informed culture includes intervention at the micro, mezzo and macro levels. Supporting organizational shifts includes a systematic process that includes engagement, assessment, targeting goals, plan development, implementation and evaluation. This proposal seeks to support United Way in adopting a trauma-informed culture for the internal organization and among community partnerships using a strategic and engaging approach.

Course Link:
CE Value (credits): 3
CE Type: Standard

University of Michigan School of SW

Contact Information:
Alia Wesala

Later Event: November 14
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