Improving Outcomes in Heart Failure. Mod E. Patient Engagement
Self-care—eating right, taking medication and exercising regularly—plays an important role in the management of heart failure, but being able to consistently adopt those behaviors can be a big challenge for many HF patients. This module looks at the best strategies for helping patients make those changes—from understanding behavior change pathways to identifying patients at risk for non-adherence. It also details some concrete ways case managers and healthcare professionals can support patients, using motivational interviewing and the teach-back method. After detailing the spectrum of culturally and linguistically appropriate services (CLAS) and health literacy, the module then outlines how case managers can test a patient’s literacy, so that CMs can build on the knowledge patients have.