Course Description:

Conflict is a healthy and inevitable part of personal and professional relationships. Conflict often arises because of breakdowns in communication, expectations (both spoken and unspoken), and trust. While many might prefer avoiding conflict altogether, it only manages to “pop-up” in unexpected ways at later times. Left unaddressed, it can have a negative and lasting impact on both relationships and outcomes. This is especially true when having difficult conversations around race and power. Non-Violent Communication (NVC)uses a four-part guide as part of its conflict resolution philosophy that is used to address conflict in a productive and transparent way. This webinar will introduce you to the model of Non-Violent Communication, review the four-part process, and identify opportunities to practice its application as a method for conflict resolution.

Course Link:
https://socialwork.msu.edu/ceu/catalog.php
CE Value (credits): 1
CE Type: Standard

Sponsor:
Michigan State University School of SW

Contact Information:
Ryan Hasselbach
517-353-3060
swkce@msu.edu

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